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Free standard shipping on orders over $59
Estimated to be delivered on 5 to 10 business days.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
FAQ:
Q1. Remy Natural Hair?
A: Testing by Burning- natural hair will show white smoke while burning and will turn to ash; Synthetic hair will show black smoke and will be a sticky ball after burning.
Q2: Do I Need To Pay Tax?
A: Not need to pay tax.
Q3: Can I Straighten /Style The Hair With Flatiron/Curler?
A: Yes, so you can straighten / style it with flatiron/curler. It is noteworthy that you need to pay attention to the time. Don’t Overtime.
Q4: How long does it last?
A: For hair of such high quality, it may last for more than one year under proper care and nurse. Use high quality shampoo and conditioners which will be able to make your hair soft and shiny. Try to use some gel and spray styling products to keep your hair in its style.
Q5. Return/Refund Policy?
A: For any Quality Problems, Please Contact us first and offer pictures to explain it within 7 days upon receiving your items. After we confirm, you can return the item back for a Full Refund.
Note: ITEMS MUST be in their ORIGINAL CONDITION.
Q6. What is the quality of the product?
A: Good quality, healthy texture, and no shedding. It looks quite full and abundant. Best choice if u want a thick and popular one.
All authoritative certifications, ensure shopping safety and product quality.
All of our products come directly from suppliers, avoiding middlemen, without extra charges.
SERVICE:
※If you have any change of orders, please contact us for any difference before we ship it out. Length, texture, color, or part design can be changed if needed.
※If you’re not satisfied or have any questions about the hair you received, please contact us first so we can work with you asap. Follow the steps below for a return or exchange:
1. Email us at service@newnewlooks.com with a brief description of why you'd like to return or exchange a product. Follow the instructions provided in the envelope that comes with your package.
2. All products must be shipped back in their original packaging and not have the WARRANTY TAG removed or